Privacy Policy

1. Introduction

Enurelia and Holocolor are committed to respecting your privacy and protecting the personal information you share with us.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our websites, contact us, participate in our projects, or apply for talent, artist, or collaboration opportunities.

Enurelia focuses on VTuber talent management and virtual entertainment, while Holocolor operates within the broader creative production and artist-support ecosystem. The organization responsible for handling your information will depend on the service, project, or interaction involved.

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information:

Information you provide

  • Name, username, or preferred form of address.

  • Email address and other contact information.

  • Messages, inquiries, and correspondence.

  • Portfolio links, professional experience, and application materials.

  • Information you voluntarily provide when participating in a project or collaboration.

Technical information

  • IP address and general device or browser information.

  • Pages visited and interactions with our website.

  • Referring pages, approximate access times, and diagnostic information.

Technical information may be collected automatically through website hosting, security systems, cookies, or analytics tools, depending on the services we use.

We do not intend to collect personal information that is unnecessary for the relevant purpose.

3. How We Use Information

We may use personal information to:

  • Respond to inquiries and provide requested information.

  • Review talent, artist, employment, or collaboration applications.

  • Communicate about projects, events, and opportunities.

  • Operate, maintain, and improve our websites.

  • Protect our services against spam, fraud, misuse, and security threats.

  • Meet applicable legal obligations and protect our legitimate interests.

We will not use your information for purposes incompatible with the purpose for which it was collected unless permitted by applicable law.

4. Legal Basis for Processing

Where required by applicable privacy law, including the EU General Data Protection Regulation (GDPR), we process personal information on an appropriate legal basis.

Depending on the circumstances, this may include your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests where those interests do not override your rights.

Where processing relies on consent, you may withdraw that consent, subject to applicable legal requirements.

5. Applications and Portfolios

If you apply to work with Enurelia or participate in a Holocolor project, we may process the information you submit to evaluate your suitability, communicate with you, and manage the application or collaboration process.

Please submit only information relevant to the opportunity. Avoid including sensitive personal information unless it is specifically required and requested through an appropriate process.

Access to application information should be limited to individuals who need it for legitimate evaluation or project-related purposes.

6. Sharing of Information

We do not sell personal information to third parties.

Information may be shared where necessary with authorized personnel, service providers, website hosting providers, communication services, or professional advisers who support our operations.

We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a legitimate business reorganization or transfer.

Where appropriate, we take reasonable steps to ensure that service providers handle information securely and only for authorized purposes.

7. Cookies and Similar Technologies

Our websites may use essential technologies necessary for website operation, security, and functionality.

If analytics, embedded media, or other optional tracking technologies are used, additional information about those technologies and any applicable consent choices will be provided where required.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Third-Party Services and Links

Our websites may contain links to third-party platforms, including social networks, video platforms, portfolio websites, and other external services.

Those services operate under their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites that we do not control.

Please review their policies before providing personal information directly to them.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including application management, ongoing communication, contractual obligations, dispute resolution, and legal compliance.

Retention periods vary according to the type of information and the reason it was collected. Information that is no longer required will be deleted or anonymized where appropriate and legally permissible.

10. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, and misuse.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure.

11. International Data Transfers

Because our projects and audiences may span multiple countries, personal information may be processed or stored in jurisdictions other than your own, depending on the services we use.

Where applicable law requires safeguards for international transfers, we will take appropriate steps to implement them.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion or restriction of certain processing.

  • Object to certain processing activities.

  • Request a portable copy of information where applicable.

  • Withdraw consent where processing relies on consent.

  • Lodge a complaint with the relevant data protection authority.

To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before responding.

13. Children's Privacy

Our websites and projects are not intended to collect personal information from children in violation of applicable law.

Where parental consent or other special protections are legally required, we will follow the applicable requirements. If you believe a child has provided personal information inappropriately, please contact us so that we can assess the situation.

14. Changes to This Policy

We may update this Privacy Policy as our websites, projects, services, or legal obligations evolve.

The latest version will be published on this page, together with its updated revision date. Where required by law, we will provide additional notice or seek consent for material changes.

15. Contact Us

For questions, privacy requests, or concerns about this policy, please contact us through the official contact information published on the Enurelia website.

Privacy Contact: support@enurelia.com

Please include “Privacy Request” in your subject line to help us direct your inquiry appropriately.